Return and Refund Policy
Last updated: April 01, 2023
Thank you for shopping at FitFeast.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fitship Private Limited, RZ-A-83, Road No.- 4, Street no.- 6, Mahipalpur Extension, New Delhi- 110037 .
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to FitFeast, accessible from https://fitfeast.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order provided order has not been delivered without giving any reason for doing so.
The deadline for cancelling an Order is Order Delivery. Once delivered it will fall under the return policy mentioned below.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: contact@fitfeast.in
We will reimburse You no later than 14 days from the day on which You placed the Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns and Refunds
In case You are not satisfied with Your order, We offer a full refund only if the Goods are eligible for a return. In order to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days.
- The Goods have not been consumed.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any Order that does not meet the above return conditions in our sole discretion.
In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: contact@fitfeast.in
Process of Refund –
Refund will only be initiated for Goods received back at our warehouse. You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
RZ-A-83, Road No.- 4, Street no.- 6, Mahipalpur Extension, New Delhi- 110037
We will reimburse You no later than 14 days from the day on which We receive the Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. For Cash on Delivery Orders, please send your bank account details or UPI ID at contact@fitfeast.in, and payment would be processed on same ID.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Disputes received after 72 hours of delivery will not be entertained.
Disputes contain – In the event that an order is marked as “delivered” but not received by the customer, or if the customer receives a partial, damaged, or opened product.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
RZ-A-83, Road No.- 4, Street no.- 6, Mahipalpur Extension, New Delhi- 110037
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@fitfeast.in